Días de offsite
Paramos varios días para mirar más allá del trimestre. Lo que nos llevamos no fue la estrategia, sino comprobar la capacidad del equipo para adaptarse y avanzar alineado cuando la marea aprieta.
See original postLife at Fideltour
Everything above, in practice: how we think about the industry and what the team's day to day actually looks like.
How we work
Not slogans on a wall: this is what you will find from week one.
We innovate and adapt
We question how things are done and build what does not exist yet. AI and our own tooling are part of how we work, not an add-on.
Customer first
The hotel's success is ours: we listen, we anticipate, and we give support that actually solves things.
We play fair
We say things as they are, including the uncomfortable ones, and we share our mistakes openly so everyone learns from them.
We grow as a team
Whoever is closest to the problem has the autonomy to solve it. You do not need permission to think here.
Every voice counts
Across Spain and LATAM we bring together different cultures and ways of thinking, and that mix is an advantage, not a detail.
We invest in your growth
Continuous training, internal challenges and shared learning. Growing is not a perk in the package: it is how we work.
The day to day, concretely
The values above are principles. This is what they turn into in your week.
6h Fridays
The week ends at midday
8.5 hours Monday to Thursday and a short Friday. Forty hours arranged so the weekend starts earlier.
Flexible
Start and finish
We work towards objectives. What counts is what you get done, not what time you open your laptop.
23 + 2
Holiday and personal days
Twenty-three working days of holiday a year plus two personal days, on top of your location's public holidays.
Hybrid
Office in Palma
Based in Mallorca, mixing office and home, with colleagues across Spain and LATAM.
Recently
No stock photos, no brochure lines: this is what actually happened over the past few months.
Los KAMs, de ruta por Barcelona
Karina Jordán y Paolo Fox visitando a Eurostars, AXEL Hotels y Hesperia. En un sector donde todo pasa por una pantalla, las conversaciones que más aportan siguen siendo cara a cara.
See original postOrganizamos el primer AI Direct Summit
Una jornada en Palma con Enrique Dans y hoteleros debatiendo qué hace de verdad la IA en un hotel, más allá del chatbot. No fuimos de público: lo montamos nosotros.
See original postPortugal, de mercado nuevo a mercado propio
Días intensos en la BTL de Lisboa: reuniones con clientes y partners que confirman que Portugal tiene recorrido. Consolidar presencia, no solo asomarse.
See original postFideltalks
Our conversation series about the industry. A good way to see how we think before you even write to us.
Así se crea una empresa tecnológica hotelera
De dónde sale Fideltour y por qué el sector necesitaba otra cosa.
No hay digitalización sin humanos
Consultoría real en hoteles: la tecnología sola no cambia nada.
IA y fidelización hotelera
Dónde la automatización aporta y dónde sigue haciendo falta criterio.
Hotels and chains already working with us
